Have Question?

Check out our FAQ before you call us.

• How many designs will I get?
  • You will get an average of 100+ design submissions at the end of your contest duration. You can give feedback and ratings to the participating designers which will help them during the revision process. After the contest ends, you can choose one design as your favorite. After choosing the winning design, you can ask for unlimited minor revisions and download the master print-ready file from the winner.
• What if I don't like any of the submitted designs?
  • If you don't like any of the submitted designs when contest is still running, we urge you to edit your contest description to better accomodate what you might like or give more specific feedback to the designers that participated. Thus, they can provide you with more accurate designs. If the contest has ended, you can opt to use the money back guarantee feature or choose the closest design that suits you and work with the designer during file transfer process.
• Do I own the design? What happen to the copyright of the design?
  • Absolutely, once you have selected a winning design, the legal ownership of this design transfer to you. Other design concepts that are not selected will remain to be ownership of each respective designer.
• How will Sribu make sure that the designer is cooperative?
  • Designers will only get the prize money only when you have closed the contest and received the master files from the winning designer. Thus, we guarantee that they will be super cooperative in helping you getting the final design. If by any chance that you encounter non-cooperative winner you can report to us via email: ask@sribu.com or call: +6221 2930 5251 and we will help you choose a different winner.
• What files format will I receive? Will I be able to use them for printings?
  • Our final file package includes JPG, PNG and EPS (vector source file) which can be downloaded from our website when the designers have uploaded them (not in a CD). These file formats will be sufficient for both online and offline printing. Any additional formats can be requested from the winning designers.
• What are the differences between Sribu and other design services?
  • We have over 101,100+ qualified tested designers who are ready to provide you with the best design solution. You will get hundreds of ideas and designs to choose from. When you use freelancer or design studio/ agency, you will only get 5-10 designs to choose from. Our price is extremely affordable as you can get hundreds of designs to choose from for the price of one. In addition, you don't have to waste your time meeting with designer for 3-4 hours as all our processes are done online. Our money back guarantee feature ensures that you get what you want without any risk.
• Can I trust Sribu?
  • We have served more than 8,000+ happy customers whom need graphic design` services. Large corporations (Jasa Marga, Wika, Gramedia, Mayora etc), medium size companies (Inapay, Rice Ball, Mr. Baso, Bayu Buana, etc), to SMEs and startups (Startuplokal, Honda Cengkareng Motor, Klik-eat, Berry Kitchen etc) have used our online website to order for graphic design needs.